Emerging Front Lines Leaders Training

Service Description

Module 1: Understanding Your New Role Objective: Shift mindset from frontline support to leadership. Topics Covered Role differences: doing the work vs. leading the work Responsibilities of supervision: accountability, support, decision-making Ethical leadership & professional conduct Understanding influence and modeling expectations Module 2: Person-Centered & Rights-Based Leadership Objective: Lead in a way that protects dignity, autonomy, and inclusion. Topics Covered Supported decision-making Dignity of risk vs. safety planning Promoting independence vs. “doing it for them” Language, choice, control, and inclusion Module 3: Communication, Coaching & Conflict Skills Objective: Build communication that empowers rather than controls. Topics Covered Assertive vs. passive vs. aggressive communication Giving corrective feedback respectfully Coaching vs. micromanaging Conflict resolution and mediation skills Professional boundaries & emotional control Module 4: Documentation, Legislation & Compliance Objective: Understand the legal and ethical responsibility of documentation. Topics Covered Case notes: objective writing, facts vs. opinions Incident reporting standards Confidentiality and privacy laws Documentation that protects clients, staff, and organizations Module 5: Staff Development, Support & Accountability Objective: Build a strong, motivated, and accountable team. Topics Covered Onboarding and training staff effectively Coaching conversations and developmental planning Addressing performance concerns Promoting mental wellness, preventing burnout Strength-based supervision Module 6: Decision-Making & Problem-Solving as a Leader Objective: Make ethical, person-centered decisions under pressure. Topics Covered Triaging issues: urgent vs. important Ethical lenses for decision-making Balancing safety, rights, and operational demands When to escalate or seek consultation